Privacy Policy

Hala CAYA, Inc. Privacy Policy

Updated on August 20th 2024

1. Introduction

At Hala CAYA, Inc., your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our tele- coaching services. We are committed to safeguarding your personal data and ensuring that your privacy is respected at all times.

This policy applies to all users of our services, including clients and their parents or guardians, and it governs the collection and processing of personal data in connection with the services provided by Hala CAYA, Inc. By using our services, you consent to the practices described in this Privacy Policy.

Our goal is to be transparent about how we handle your personal information and to provide you with control over your data. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

Hala CAYA, Inc. collects various types of information to provide and improve our tele-coaching services. The types of information we collect include:

1. Personal Data:

Contact Information: We collect personal details such as your name, email address, phone number, and physical address.
Session Information: Details regarding your coaching sessions, including notes taken during sessions, communication records, and any tasks or activities assigned to you.
Payment Information: For billing purposes, we collect payment details such as credit card information, billing address, and other related information.

2. Data You Provide Directly:

Registration Data: Information you provide when you sign up for our services, including any forms you complete and preferences you select.
Communication Data: Any information you share with us through emails, phone calls, or other communication channels.

3. Data Collected Automatically:

Usage Data: We may collect information about how you use our services, including IP address, browser type, operating system, access times, and pages viewed.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track usage patterns, and gather statistical data. Please see our section on Cookies for more information.

4. Special Categories of Personal Data:

Health-Related Information: As part of our coaching services, you may share health- related information. This information is treated with the highest level of confidentiality and is only used to provide the services you have requested.

We collect this information to deliver personalized coaching, communicate effectively with you, and improve the overall quality of our services. All personal data collected is handled in accordance with applicable data protection laws.

3. How We Use Your Information

Hala CAYA, Inc. uses the information we collect for various purposes, all aimed at delivering and enhancing our tele-coaching services. Specifically, we use your information in the following ways:

1. To Provide and Manage Our Services:

Coaching Sessions: We use your personal and session information to conduct and manage coaching sessions, including scheduling, communication, and tracking your progress.
Customer Support: Your contact information and session details help us provide you with personalized support and respond to any inquiries or issues you may have.

2. To Improve Our Services:

Service Enhancement: We analyze usage data and feedback to improve the effectiveness, efficiency, and quality of our coaching services.
Personalization: We use your data to tailor our services to your individual needs, preferences, and goals, ensuring a more personalized experience.

3. To Communicate with You:

Service Notifications: We use your contact information to send you important updates, such as changes to your coaching sessions, policy updates, or service announcements.

Marketing and Promotional Content: With your consent, we may send you information about new services, features, or events that may be of interest to you. You can opt out of these communications at any time.

4. To Process Payments:

Billing and Payments: We use your payment information to process transactions related to the services you receive. This includes sending you invoices, processing payments, and managing billing-related communications.

5. To Comply with Legal Obligations:

Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to requests from public and government authorities.

6. For Security and Fraud Prevention:

Protecting Our Services: We use your data to maintain the security of our platform, prevent fraud, monitor for suspicious activity, and enforce our terms and policies.
Your information will only be used in ways that are consistent with this Privacy Policy and in accordance with your rights under applicable data protection laws.

4. Sharing Your Information

Hala CAYA, Inc. is committed to protecting your privacy and will only share your personal information in the following circumstances:

1. With Your Consent:

We will share your personal data with third parties when you have provided explicit consent for us to do so. This could include sharing your information with other professionals involved in your care, if you agree.

2. With Service Providers:

We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, customer support, and secure data storage. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

3. For Legal Reasons:

We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency). This includes situations where we believe that disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or comply with a legal process.

4. In Business Transfers:

If Hala CAYA, Inc. is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such cases, we will notify you of any changes in ownership or use of your personal data, as well as any choices you may have regarding your data.

5. With Affiliates:

We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or are under common control with us.

6. Aggregated or De-Identified Data:

We may share aggregated or de-identified data that cannot reasonably be used to identify you. This information may be used for research, analytics, or promotional purposes.

We do not sell or rent your personal information to third parties. Any sharing of your data is done with the utmost care and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

Hala CAYA, Inc. uses cookies and similar tracking technologies to enhance your experience on our platform, understand how you use our services, and improve our offerings. This section explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are used to store information about your preferences and activity on the site, allowing us to remember you and improve your experience.

2. Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the proper functioning of our website and services. Without them, certain features and functionalities may not be available.
Performance Cookies: These cookies collect information about how you use our site, such as which pages you visit most often and if you encounter any errors. This data helps us improve the performance and usability of our services.
Functional Cookies: These cookies allow our site to remember choices you make, such as your username, language, or region, to provide a more personalized experience.
Analytics and Customization Cookies: We use these cookies to understand how users engage with our services, allowing us to tailor our content and communications to your interests.

3. How We Use Cookies:

We use cookies to personalize your experience, remember your preferences, track the effectiveness of our communications, and analyze how our services are used. This helps us make informed decisions about improving our platform and services.

4. Managing Cookies:

You have the ability to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our services.

5. Third-Party Cookies:

We may allow third-party service providers, such as analytics and advertising partners, to place cookies on our website to collect information about your online activities over time and across different websites. These third parties may use this information to provide you with targeted advertisements or to measure the effectiveness of their services.

6. Do Not Track:

Some browsers offer a “Do Not Track” (DNT) feature, which sends a signal to websites indicating that you do not wish to be tracked. At this time, we do not respond to DNT signals, but you can opt out of certain tracking by adjusting your browser settings.

By using our services, you consent to our use of cookies and tracking technologies as described in this section.

6. Data Security

Hala CAYA, Inc. takes the security of your personal information very seriously. We implement a variety of security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. This section outlines the steps we take to ensure the safety and integrity of your information.

1. Industry-Standard Security Measures:

We use industry-standard security protocols, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your data during transmission and storage. These measures help ensure that your personal information is kept confidential and secure.

2. Secure Data Storage:

All personal data collected by Hala CAYA, Inc. is stored on secure servers with access limited to authorized personnel only. We regularly update our security practices to comply with the latest industry standards and legal requirements.

3. Access Controls:

Access to your personal data is restricted to employees, contractors, and agents of Hala CAYA, Inc. who need the information to perform their job duties. These individuals are bound by confidentiality obligations and may be subject to disciplinary action, including termination and legal proceedings, if they fail to meet these obligations.

4. Regular Security Audits:

We conduct regular security audits and assessments to identify potential vulnerabilities in our systems and to ensure that our security practices are up to date. Any identified issues are addressed promptly to mitigate risks.

5. Breach Notification:

In the unlikely event of a data breach, we have procedures in place to respond quickly. If your personal data is compromised, we will notify you as required by applicable law and take appropriate steps to mitigate the impact of the breach.

6. User Responsibility:

While we take all reasonable measures to protect your data, it is also important for you to take steps to safeguard your information. This includes using strong, unique passwords for your accounts, keeping your login credentials confidential, and being cautious about sharing personal information online.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Hala CAYA, Inc. is committed to providing you with control over your personal information. This section outlines your rights regarding your data and the choices you have in managing it.

1. Access and Correction:

Access to Information: You have the right to request access to the personal information we hold about you. If you would like to receive a copy of this information, please contact us using the details provided in the Contact Information section.
Correction of Information: If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will update or correct your information promptly upon request.

2. Data Portability:

You have the right to request that we transfer your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format, where it is technically feasible.

3. Deletion of Information:

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. We will honor your request unless we are required to retain the data by law or for legitimate business purposes.

4. Restriction of Processing:

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to its processing. While we review your request, we will limit the processing of your data as per your request.

5. Objection to Processing:

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing. If you object, we will stop processing your personal data for those purposes unless we have compelling legitimate grounds to continue.

6. Withdrawal of Consent:

If you have provided consent for the collection, processing, or sharing of your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7. Managing Your Preferences:

You can manage your communication preferences, including opting out of marketing communications, by following the instructions provided in those communications or by contacting us directly.

To exercise any of these rights, or if you have any questions about your rights, please contact us using the information provided in the Contact Information section of this Privacy Policy.

8. Children’s Privacy

Protecting the privacy of children is particularly important to Hala CAYA, Inc. Our services are designed to be used by children under the supervision of their parents or guardians. This section outlines our practices regarding the collection, use, and disclosure of personal information from children.

1. Parental Consent:

We require parental or guardian consent before collecting any personal information from children under the age of 18. Parents or guardians must provide consent on behalf of their children to participate in our tele-coaching services.

2. Information We Collect from Children:

With parental consent, we may collect personal information from children, including their name, age, contact details, and information related to their coaching sessions. This information is used solely for the purpose of providing our services and is handled with the highest level of confidentiality.

3. How We Use Children’s Information:

The information collected from children is used to facilitate coaching sessions, track progress, and communicate with parents or guardians. We do not use children’s information for marketing or advertising purposes.

4. Sharing Children’s Information:

We do not share personal information of children with third parties, except as required by law or with the explicit consent of the parent or guardian. Any data shared will be handled in accordance with our privacy practices and applicable legal requirements.

5. Parental Rights:

Parents or guardians have the right to review, correct, or request the deletion of their child’s personal information. If you wish to exercise these rights, please contact us using the details provided in the Contact Information section.

6. Online Safety:

We encourage parents and guardians to monitor their child’s online activity and to use online safety tools to protect their child’s privacy. We provide guidance and support to parents on how to ensure their child’s safe use of our services.

7. Compliance with COPPA:

Hala CAYA, Inc. complies with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you have any questions or concerns about our practices regarding children’s privacy, please contact us using the information provided in the Contact Information section of this Privacy Policy.

9. International Data Transfers

Hala CAYA, Inc. is committed to protecting your personal information, regardless of where it is processed or stored. This section explains how we handle the transfer of personal data across international borders.

1. Data Transfers Outside Your Country:

As a global provider of tele-coaching services, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.

2. Legal Basis for Transfers:

We will only transfer your personal information to another country in accordance with applicable data protection laws. This may include transferring your data to countries that have been recognized as providing an adequate level of data protection, or where we have implemented appropriate safeguards, such as standard contractual clauses approved by the relevant regulatory authorities.

3. Safeguards and Security Measures:

When transferring personal data internationally, we take steps to ensure that your information is protected in accordance with this Privacy Policy. These measures include implementing encryption, access controls, and secure data storage, as well as entering into data protection agreements with our service providers.

4. Your Rights:

You have the right to request information about the international transfer of your personal data and to inquire about the safeguards we have in place to protect your data. If you wish to exercise this right, please contact us using the details provided in the Contact Information section.

5. Cross-Border Data Transfers to Third Parties:

In some cases, we may share your personal data with third-party service providers located in other countries. These providers are required to process your data in compliance with our instructions and in accordance with applicable data protection laws.

6. European Union Users:

If you are located in the European Union (EU) or European Economic Area (EEA), please note that your data may be transferred outside the EU/EEA. We ensure that such transfers comply with the EU General Data Protection Regulation (GDPR) and other relevant regulations by using appropriate legal mechanisms, such as the EU Standard Contractual Clauses.

By using our services, you consent to the transfer of your personal information to countries outside of your country of residence, as described in this section.

10. Changes to This Privacy Policy

Hala CAYA, Inc. reserves the right to update or modify this Privacy Policy at any time. This section outlines how we will notify you of any changes and what those changes may entail.

1. Notification of Changes:

We will notify you of any significant changes to this Privacy Policy by posting an updated version on our website and, where appropriate, by sending you a notice via email. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

2. Effective Date of Changes:

Any changes to this Privacy Policy will become effective on the date specified in the notice or, if no date is specified, immediately upon being posted on our website.

3. Material Changes:

If we make any material changes to the way we collect, use, or share your personal information, we will provide you with clear and prominent notice of these changes. Your continued use of our services after such changes have been made will constitute your acceptance of the new Privacy Policy.

4. Your Rights:

If you do not agree with the changes to this Privacy Policy, you have the right to discontinue your use of our services. You may also contact us to discuss your concerns or to exercise your rights under this policy.

By continuing to use our services after any changes to this Privacy Policy, you are agreeing to the updated terms.

11. Contact Information

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us using the following email: here4you@halacaya.com

We are committed to addressing any privacy-related issues and will respond to your inquiries promptly. Your feedback is important to us, and we welcome your questions and suggestions regarding our privacy practices.